1. Our Commitment

We take great care when providing cleaning services and treat your home or business with respect. Our team is trained to handle surfaces, furniture, and fixtures safely and responsibly.

2. Insurance & Liability

We are fully insured for accidental damage caused directly by our cleaning staff during a scheduled service. Coverage applies only to damage resulting from normal cleaning activities.

3. What Is Considered Damage

Damage may include:

• Breakage or visible damage to items caused by our cleaners

• Scratches, chips, or cracks directly resulting from cleaning tools or equipment

• Damage caused by the improper use of approved cleaning products


4. What Is Not Covered

We are not responsible for damage resulting from:

• Pre-existing damage, wear and tear, or faulty installation

• Items that are fragile, unstable, improperly secured, or not suitable for standard cleaning

• Normal aging or deterioration of surfaces and materials

• Damage caused by incorrect or undisclosed instructions from the client

• Items not put away or protected prior to service (e.g., loose décor, valuables)

• Water damage caused by plumbing issues or structural defects

• Electronics, unless explicitly included in the service scope

5. Client Responsibilities

To help prevent damage, clients agree to:

• Secure or remove fragile, valuable, or irreplaceable items before service

• Notify us in advance of delicate surfaces, specialty materials, or areas requiring special care

• Ensure safe access to the property and functioning utilities

• Report any known issues that may increase the risk of damage


6. Reporting Damage

Any alleged damage must be reported:

• Within 24 hours of service completion

• With clear photos and a description of the issue

• Before repairs or replacements are made, unless necessary for safety


Failure to report within this timeframe may void coverage.

7. Resolution Process

Once damage is reported:

• We will review the claim and may inspect the item or request additional information.

• If the damage is confirmed to be our responsibility, we will choose one of the following at our discretion:

• Repair the item

• Replace the item (or provide reasonable compensation)

• Issue a partial or full service credit


Compensation will not exceed the current market value of the damaged item.

8. Limitation of Liability

We are not liable for:

• Indirect, incidental, or consequential damages

• Loss of income, business interruption, or emotional distress

• Items of extraordinary value unless disclosed and approved in writing


Our total liability is limited to the cost of the service provided, except where prohibited by law.

9. Third-Party Contractors

We are not responsible for damage caused by third-party contractors or service providers not employed by us.

10. Policy Updates

This Damage Policy may be updated at any time. The most current version will be available on our website and applies to all future services.

Questions or Concerns?
Please contact us as soon as possible so we can address the issue fairly and efficiently.