1. Accepted Payment Methods

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)

• Electronic transfers (e-Transfer / ACH, where applicable)

• Online payments through our secure booking system
 Cash payments may be accepted only if pre-approved.


All payments are processed securely. We do not store full credit card details on our servers.

2. Payment Timing

One-Time Services

Payment is due upon completion of service, unless otherwise agreed in writing.

Commercial & Contracted Services

Invoices are issued according to contract terms. Standard payment terms are Net 7 or Net 15, unless otherwise specified.

3. Deposits

Some services may require a deposit at the time of booking, including but not limited to:

• Deep cleans

• Move-in / move-out cleans

• Large commercial or post-construction jobs


Deposits are applied toward the final invoice and are non-refundable if the appointment is cancelled outside the cancellation window.

4. Late or Failed Payments

• Payments not received by the due date may incur a late fee.

• Failed or declined payments must be resolved within 48 hours.

• Continued non-payment may result in service suspension or cancellation.


5. Cancellations & Refunds

Cancellations

• Cancellations made less than 24 hoursbefore a scheduled service may be subject to a cancellation fee.

• Same-day cancellations or no-shows may be charged up to 100% of the servic

Refunds

• Refunds are evaluated on a case-by-case basis.

• If you are dissatisfied with a service, please notify us within 24 hours so we can address the issue.

• Refunds are not provided for services already completed unless a service failure is confirmed.


6. Pricing & Adjustments

• Prices are based on the information provided at booking.

• Additional charges may apply if the scope of work changes (e.g., excessive dirt, additional rooms, or add-on services).

• We reserve the right to update pricing with advance notice for recurring clients.


7. Tips & Gratuities

Tips are appreciated but never required. Any gratuity given goes directly to the staff.

8. Disputes

If you have a billing concern, please contact us within 7 days of the invoice date. We are committed to resolving disputes fairly and promptly.

9. Policy Updates

We reserve the right to update this Payment Policy at any time. Any changes will be posted on our website and will apply to future services.

Questions?
If you have any questions about this policy, please contact us through our website or customer support channels.